Refunds & ReturnsCUSTOMER SUPPORT

If you need to cancel an order, contact support as soon as possible. Cancellation may not be possible once an order has been prepared or dispatched.

Please contact us promptly with your order number, a clear description of the issue and any helpful photographs. Do not send an item back until we have provided instructions.

For any other return request, contact us before sending anything. Whether a return can be accepted may depend on the item, its condition and the circumstances of the order.

Our support team will review the information you provide and advise on the next appropriate step. Please include your order number so that we can locate the relevant purchase efficiently.

If a return is authorised, we will provide instructions before you send the item. Please keep the product, packaging and order information available unless it is unsafe to do so.

Where a refund is approved or required by law, it will be processed using the original payment method where possible. Processing times can vary depending on the payment provider and the circumstances of the request.

Nothing on this page is intended to limit any statutory consumer rights that apply to you. Our Terms & Conditions and Privacy Policy provide further information about using this website.