Who We Are

SteroidShopUK is a UK-based online business providing product information, customer resources and online support.

Our aim is to make the website straightforward to navigate and to provide customers with clear information about products, the ordering process, delivery arrangements and customer-service policies.

We believe customers should be able to find relevant information easily and understand the terms and processes that apply to their use of the website.

Our Principles

🔬 Clear Product Information

We aim to provide accurate product information and make relevant supporting documentation available where it has been verified and is appropriate to publish.

📦 Clear Delivery Information

Customers can review delivery and shipping information before completing an order.

💬 Customer Support

Our support team is available to assist with general enquiries, orders, payments and delivery questions.

🇬🇧 UK-Based Support

We provide UK-based customer support and publish our business contact information for customers who need assistance.

Our Mission

Our mission is to provide a professional, transparent and easy-to-use online service.

We continually work to improve the website, product information, customer resources and support experience.

Our approach is based on:

  • Clear and accessible information
  • Responsive customer support
  • Transparent ordering processes
  • Clearly stated delivery information
  • Accessible returns and refund information
  • Responsible handling of customer information

Product Information & Documentation

Where genuine supporting documentation is available, relevant information can be accessed through our Lab Testing section.

Documentation published on the website should always correspond to the relevant product or batch and should come from the actual testing or documentation provider.

We do not claim that laboratory documentation constitutes regulatory approval, medical advice, or a guarantee of suitability for an individual.

Our Customer Commitment

Our commitment How we support it
Clear Information We provide accessible product and website information.
Customer Support Customers can contact us regarding orders and general enquiries.
Transparent Delivery Delivery and shipping information is published on the website.
Straightforward Returns Our returns process is explained in our Refunds & Returns policy.
Privacy Customer information is handled according to our published Privacy Policy.
Accessible Resources FAQs, articles and other customer resources are available online.

Customer Support

Our customer-support team can assist with general website and order enquiries.

Email: sales@steroidshopuk.co.uk
Phone: +44 7950 377498

Address:
113 Bruce Grove
London
N17 6UR
United Kingdom

When contacting us about an existing order, please include your order number where possible so that we can identify the relevant order efficiently.