Understanding the Limits of Online Product Information

Online catalogues, product pages and supporting documents can be useful sources of general information. They also have clear limits. Reading them carefully helps you separate published facts from assumptions and decide when a different source of advice is needed.

Use website information for its intended purpose

Product descriptions can help you understand how an item is presented on the site, while policies explain how the website operates. Start with the relevant product page, then use the FAQ and Terms and Conditions for the published website process.

Documentation is not a substitute for professional advice

Supporting documentation may describe a stated batch, test or process when it is genuinely available. The Lab Testing page provides the appropriate place to review any published material. It should not be treated as medical advice, individual safety advice, regulatory approval or a guarantee of suitability.

Separate general information from personal decisions

Health-related questions are personal and can depend on factors that an online page cannot assess. The Risk Information & Support page sets out important general limitations. For personal health questions, seek advice from a suitably qualified healthcare professional rather than relying on website content alone.

Ask clear, practical questions

If you need help understanding a page, policy or order process, use the Contact page and describe exactly what you need clarified. Including the page URL or order reference, where appropriate, helps support provide a focused response.

Make decisions using current information

Check the date and current version of any policy or supporting material. Avoid relying on copied excerpts, screenshots or third-party summaries when the official page is available directly on the site.