How to Review Product Information and Supporting Documentation Online

Clear, accessible information helps people assess an online catalogue without relying on assumptions. This guide explains how to review product information, supporting documentation and website resources in a practical, responsible way.

Start with the published product information

Read the product name, description, format and any stated availability carefully. Look for information that is specific, consistent and easy to understand. If anything appears unclear, do not guess—make a note of the question and ask for clarification before relying on it.

Read documentation in context

Where documentation is made available, it should relate to the relevant product or batch and identify what the document covers. Our Lab Testing page explains where supporting material may be published. Documentation is supporting information only: it is not medical advice, regulatory approval or a guarantee that a product is suitable for any individual.

Use reliable website resources

Use the FAQ for routine website, payment and delivery questions, and use Customer Support when you need help with a specific enquiry. For account and website verification guidance, visit our Scam Alert & Website Verification page.

Keep a record of what you reviewed

Save the page URL, document date and any relevant order reference when you contact support. This gives the team the context needed to respond accurately and helps keep the conversation focused on verifiable information.

Important reminder

This article is general website guidance and does not provide medical, legal or product-use advice. If you have a health concern, speak with an appropriately qualified healthcare professional.