Delivery Information

At Steroid Shop UK, we aim to make the ordering process clear and straightforward. This guide explains how orders are packaged, our usual dispatch and delivery estimates, and what to do if an order is delayed.

How orders are packaged

To help protect customer privacy, orders are sent in plain, discreet outer packaging. The outer packaging does not identify the contents of the order or the customer.

Dispatch and delivery estimates

  • Order cut-off: Please place your order before 1 pm on a working day for it to be processed as soon as possible.
  • Weekend orders: We do not dispatch orders on Saturdays or Sundays. Orders placed over the weekend are processed from Monday.
  • UK delivery: Orders dispatched from the UK are normally delivered within 1–3 working days. Delivery times are estimates and may vary by location, carrier demand, public holidays and other circumstances outside our control.
  • EU or international warehouse delivery: Where an order is dispatched from an EU or international warehouse, delivery may take approximately 14–21 days.

If your expected delivery date has passed

Although we take reasonable steps to dispatch orders promptly, delays can sometimes occur because of supplier availability, public holidays, carrier disruption or incomplete delivery details. Please check that the name, address, postcode and contact details entered at checkout are complete and accurate.

We cannot accept responsibility for delays or losses resulting from incorrect or incomplete delivery information. If you think your order is delayed, please contact our customer support team so that we can review the order status with you.

Lost or significantly delayed orders

An order may be considered lost if it has not been delivered within 28 days of the order date. In some circumstances, we may need to allow a reasonable period for the carrier to complete delivery before opening an investigation. Please contact us promptly if you have not received your order; this helps us review the matter and any available next steps under our policies.

Need help?

If you have a question about delivery or an existing order, please contact us:

You can also read our FAQs and Terms and Conditions for further information.